IT Help Desk

John H. Carter Company; Baton Rouge (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

John H. Carter Co., Inc. is seeking an IT Support Technician in Baton Rouge, LA to manage internal and client/server IT tasks, install and troubleshoot hardware/software, and support MS Windows and MS Office.

You will work with stakeholders to ensure accurate, timely communications and participate in on-call troubleshooting. Ideal candidates have 2+ years in IT, a BS in CS or related field, and experience with hardware, DNS, DHCP, AD, IIS, Exchange, TCP/IP and SharePoint.

Qualifications

• Bachelors or better in Computer Science or related field.
• High School or better.
• Demonstrated experience in detail and precise operational IT functions.
• Knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, SharePoint.
• 2+ years experience as an IT Support Technician.

Responsibilities

• Assumes responsibility for communication efforts internally and externally to ensure accuracy and timeliness.
• Schedule and complete installations, patches and upgrades.
• Perform on-the-spot client/server maintenance and troubleshooting.
• Application support and troubleshooting of MS Windows platforms.
• Provide user support in installation, setup and maintenance of MS Office Suite.
• Be part of call-out schedule for remote and on-site troubleshooting.
• Work independently in a fast-paced environment and follow company policies.
• Collaborate with development/support staff to maintain precise communications with stakeholders.
• Basic TCP/IP network troubleshooting and system installation/integration of new hardware and software.

Skills

Detail oriented

Networking basics

DNS

DHCP

Active Directory

IIS

MS Exchange

TCP/IP

SharePoint

Education

Bachelor's degree in Computer Science or related field

High School or better

Tools

DNS

DHCP

Active Directory

IIS

MS Exchange

SharePoint

TCP/IP

Job description

• Assumes responsibility for your communication efforts, both internal to John H. Carter Co., Inc. and external, to ensure that all parties/stakeholders have a clear understanding as to accuracy and timeliness requirements
• Schedule and complete installations, patches and upgrades
• Perform on-the-spot client/server maintenance and troubleshooting
• Application support and troubleshooting of MS Windows platforms
• Provide user support in the installation, setup and maintenance of MS Office Application Suite and its components
• Able and willing to be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required)
• Ability to work independently in a fast-paced environment
• Follow John H. Carter Co., Inc. policies, procedures and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Basic TCP/IP network troubleshooting, system installation /integration /implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.

Please note that this role is not eligible for Visa sponsorship/assistance at this time.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better in Computer Science or related field.

High School or better.

Experience

Required

Demonstrated experience in detail and precise operational IT functions

Demonstrated knowledge of computer hardware, DNS, DHCP, AD, IIS, MS Exchange, TCP/IP, Sharepoint

2+ years experience as an IT Support Technician

Licenses & Certifications

Equal Opportunity Employer
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