IT & Hardware Technician — Onsite Support Across Locations

The Arc Ontario; Town of Canandaigua (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Sick time

Growth opportunities

Educational assistance

Employee assistance program

Fitness center access

Pay on demand

Telehealth services

Emergency funding

Job summary

The Arc Ontario is seeking a PC Technician to provide hands-on support for computer hardware, software, and networks across multiple locations. You will assist staff with troubleshooting and training, set up new equipment, and maintain servers and AV systems to support mission-driven work.

Ideal candidates bring hardware/software experience and comfort with Windows, Office 365, and networking basics, with opportunities for growth and advancement within the agency.

Qualifications

• Two years of hardware and software support experience preferred.
• Familiar with Windows systems and printers; basic LAN/WLAN networking.
• Experience with Office 365, Windows Server, Exchange and related apps is a plus.

Responsibilities

• Troubleshoots and maintains computer and peripheral equipment at main facility and off-site locations.
• Monitors and responds to internal help desk requests to ensure quality service.
• Configures and prepares new equipment for deployment to agency standards.

Skills

Troubleshooting

Customer service

Hardware support

Tools

Office 365

Windows Server

Microsoft Exchange

Microsoft Entra/Identity

MDM platforms

AV gear

Job description

The Arc Ontario is seeking a PC Technician to provide hands-on support for computer hardware, software, and networks across multiple locations. You will assist staff with troubleshooting and training, set up new equipment, and maintain servers and AV systems to support mission-driven work.

Ideal candidates bring hardware/software experience and comfort with Windows, Office 365, and networking basics, with opportunities for growth and advancement within the agency.