Onsite IT Support Technician - RF & Network

Apply now!; Pleasant Prairie (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company matching

Paid Time Off & holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Training opportunities

Job summary

Arvato is seeking an IT Onsite Support Technician to be the first contact for on-site technical assistance. You will diagnose hardware, software, and network issues, ensuring optimal workstation and LAN performance.

This role fits a detail-oriented problem-solver who enjoys helping colleagues and keeping daily operations running smoothly. Ideal candidates will have experience with RF guns, network configurations, Azure Active Directory, and Windows 11.

Qualifications

• Available to travel 100% of the time to set up new office spaces.
• Minimum of 2 years of experience with RF Guns.
• Minimum of 2 years of experience with network configurations.
• Familiarity with Azure Active Directory is preferred.
• Experience working in a Windows 11 environment preferred.

Responsibilities

• Provide first point of on-site technical assistance to internal customers.
• Troubleshoot hardware, software, and LAN issues; maintain workstation performance.
• Research problems, provide solutions, and guide customers through corrective steps.
• Assist customers via phone, email, chat, and on-site support.
• Capture customer interactions and close out tickets promptly; escalate when needed.
• Manage onsite support tickets within the service level agreements.
• Respond to customer issues via phone, email, chat & on-site support.
• Perform remote troubleshooting and diagnose issues.
• Document customer interactions and resolutions.
• Install, change, and repair computer hardware and software.
• Monitor site to identify and resolve issues proactively.
• Oversee customer communication through to resolutions.

Skills

On-site support

Technical troubleshooting

Communication

Tools

RF Guns

Network configurations

Azure Active Directory

Windows 11

Job description

Arvato is seeking an IT Onsite Support Technician to be the first contact for on-site technical assistance. You will diagnose hardware, software, and network issues, ensuring optimal workstation and LAN performance.

This role fits a detail-oriented problem-solver who enjoys helping colleagues and keeping daily operations running smoothly. Ideal candidates will have experience with RF guns, network configurations, Azure Active Directory, and Windows 11.