IT Governance Analyst

AppleOne Employment Services; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

AppleOne Employment Services seeks a Compliance Analyst within the Office of IT Hygiene to drive visibility into adoption, maturity, and effectiveness of hygiene initiatives. The role partners with IT and business leaders to assess adherence to policies, identify risks, and support continuous improvement of IT Hygiene governance through durable reporting, dashboards, and metrics.

The position requires strong analytical and problem-solving skills, expertise in Jira and ServiceNow, and experience

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline.
• 6–10 years of IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving skills to interpret complex datasets.
• Experience developing dashboards or reports with Power BI, Excel, or ServiceNow analytics.
• Familiar with IT governance frameworks (ITIL, COBIT) and audit processes in large organizations.

Responsibilities

• Develop and operationalize reporting: Design and facilitate sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Strong expertise in Jira is a must-have for this role, and ServiceNow experience is required. The ideal candidate should act as a Process SME and have experience defining, implementing, and maturing operating models while ensuring consistent adherence to established processes, governance standards, and compliance requirements.
• Assess compliance performance: Collaborate with IT leaders and initiative owners to evaluate compliance with Hygiene policies, standards, and metrics.
• Identify non-compliance and trends: Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with leadership for corrective action.
• Deliver regular reporting: Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.
• Analyze performance patterns: Investigate and communicate drivers behind unusual performance across teams or domains, enabling data-driven decision making.
• Recommend policy improvements: Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals.
• Support cross-functional alignment: Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.

Skills

Analytical thinking

Problem-solving

Dashboard/report development

Education

Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline

Tools

Jira

ServiceNow

Power BI

Excel

ServiceNow Performance Analytics

Job description

The Compliance Analyst within the Office of IT Hygiene plays a critical role in ensuring IT Hygiene practices and standards are consistently followed across the enterprise. This position focuses on enabling visibility into the adoption, maturity, and effectiveness of Hygiene initiatives through durable reporting mechanisms and compliance assessments. The analyst will partner with IT and business leaders to evaluate adherence to defined policies, identify areas of concern or opportunity, and support the continuous improvement of IT Hygiene performance and governance.

Key Responsibilities

• Develop and operationalize reporting: Design and facilitate the implementation of sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Strong expertise in Jira is a must-have for this role, and ServiceNow experience is required. The ideal candidate should be capable of acting as a Process SME and have experience defining, implementing, and maturing operating models while ensuring consistent adherence to established processes, governance standards, and compliance requirements. Experience supporting process oversight across Scrum Masters, TPMs, and Business Analysts is highly preferred.
• Assess compliance performance: Collaborate with IT leaders and initiative owners to evaluate compliance with established Hygiene policies, standards, and metrics.
• Identify non-compliance and trends: Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with the Office of IT Hygiene leadership for corrective action.
• Deliver regular reporting: Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.
• Analyze performance patterns: Investigate and communicate the drivers behind unusually strong or weak performance across teams or domains, enabling data-driven decision making.
• Recommend policy improvements: Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals and support long-term sustainability.
• Support cross-functional alignment: Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline.
• 6–10 years of experience in IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify meaningful trends.
• Proven experience developing and maintaining dashboards or reports using tools such as Power BI, Excel, or ServiceNow Performance Analytics/Platform Analytics.
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and compliance or audit processes within large organizations.