Business Analyst

BayOne Solutions; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

BayOne Solutions is seeking a Compliance Analyst to advance IT Hygiene governance through durable reporting and analytics. You will partner with IT and business leaders to assess policy adherence, identify risks, and drive continuous improvement in IT hygiene performance across the enterprise.

The role requires expertise in Jira and ServiceNow, strong analytical skills, and experience building dashboards with Power BI and Excel to enable data-driven decisions.

Qualifications

• Bachelor’s degree in IT, business, data analytics, or related field.
• 6–10 years of experience in IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving abilities to interpret complex data sets.
• Experience building dashboards/reports with Power BI, Excel, or ServiceNow analytics.

Responsibilities

• Develop and operationalize reporting to measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Collaborate with IT leaders to evaluate adherence to Hygiene policies, standards, and metrics.
• Identify non-compliance and trends; document issues and share insights with leadership.
• Deliver monthly compliance and performance reports to leadership with transparency on progress and gaps.
• Analyze performance patterns to explain drivers of strong or weak team performance.
• Recommend policy improvements to refine IT Hygiene policies and measures.
• Support cross-functional alignment with other compliance, risk, and governance teams.

Skills

Analytical skills

Problem solving

Process SME

Stakeholder collaboration

Education

Bachelor's degree in IT / related field

Tools

Jira

ServiceNow

Power BI

Excel

Job description

The Compliance Analyst within the Office of IT Hygiene plays a critical role in ensuring IT Hygiene practices and standards are consistently followed across the enterprise. This position focuses on enabling visibility into the adoption, maturity, and effectiveness of Hygiene initiatives through durable reporting mechanisms and compliance assessments. The analyst will partner with IT and business leaders to evaluate adherence to defined policies, identify areas of concern or opportunity, and support the continuous improvement of IT Hygiene performance and governance.

Key Responsibilities

• Develop and operationalize reporting: Design and facilitate the implementation of sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Strong expertise in Jira is a must-have for this role, and ServiceNow experience is required. The ideal candidate should be capable of acting as a Process SME and have experience defining, implementing, and maturing operating models while ensuring consistent adherence to established processes, governance standards, and compliance requirements. Experience supporting process oversight across Scrum Masters, TPMs, and Business Analysts is highly preferred.
• Assess compliance performance: Collaborate with IT leaders and initiative owners to evaluate compliance with established Hygiene policies, standards, and metrics.
• Identify non-compliance and trends: Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with the Office of IT Hygiene leadership for corrective action.
• Deliver regular reporting: Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.
• Analyze performance patterns: Investigate and communicate the drivers behind unusually strong or weak performance across teams or domains, enabling data-driven decision making.
• Recommend policy improvements: Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals and support long-term sustainability.
• Support cross-functional alignment: Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline.
• 6–10 years of experience in IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify meaningful trends.
• Proven experience developing and maintaining dashboards or reports using tools such as Power BI, Excel, or ServiceNow Performance Analytics/Platform Analytics.
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and compliance or audit processes within large organizations.