IT Generalist I: Field & Desk Tech Support

Commonwealth of Pennsylvania; Montoursville (Lycoming County); Hybrid; USD 61.000 - 92.000; Vollzeit

Zusammenfassung

Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to support technology services across multiple sites. You will handle troubleshooting, device setup, and user support for a variety of IT tasks, including remote sites and telework options.

The role emphasizes solid problem solving and customer service in a fast-paced environment. Responsibilities include maintaining workstations, coordinating with development teams, and ensuring reliable network and application

Qualifikationen

• One year as an Information Technology Trainee or Information Technology Technician or three years of information technology experience in applications development, networking, or IT support.
• One year of IT experience plus an associate's degree in IT or a related field.
• Equivalent combination of experience and training.

Aufgaben

• Resolve network, hardware, and software issues for users at district, county, and remote sites.
• Install, maintain, and upgrade workstations, devices, printers, and specialized equipment.
• Monitor and troubleshoot network performance using administrative tools.
• Document incidents and manage service requests via the Remedy system.
• Track and manage mobile devices and coordinate with development teams on app needs.
• Support telecommunications systems and security devices for onsite and remote users.

Kenntnisse

IT support

Troubleshooting

Device management

Ausbildung

Associate degree in IT

Tools

Remedy

Jobbeschreibung

Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to support technology services across multiple sites. You will handle troubleshooting, device setup, and user support for a variety of IT tasks, including remote sites and telework options.

The role emphasizes solid problem solving and customer service in a fast-paced environment. Responsibilities include maintaining workstations, coordinating with development teams, and ensuring reliable network and application