IT Generalist I: On-Site Tech Support + Telework

Commonwealth of Pennsylvania; New Stanton (Westmoreland County); Hybrid; USD 54,000 - 67,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to provide essential on-site IT support for the Department of Human Services, OMHSAS, and Torrance State Hospital, with potential part-time telework. The role covers device and software support, system setup, security, and incident monitoring in Pennsylvania and surrounding counties.

Ideal candidates bring IT experience across troubleshooting, network support, and user guidance, with a starting annual salary of

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title).
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services.
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field.
• An equivalent combination of experience and training.

Responsibilities

• Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• Install and configure computers, mobile devices, telephones, servers, and related equipment
• Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• Deliver training and support to staff on devices, software, and system changes
• Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance
• Track incidents, identify trends, and suggest improvements to enhance service delivery

Education

Associate's degree in Information Technology

Job description

The Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to provide essential on-site IT support for the Department of Human Services, OMHSAS, and Torrance State Hospital, with potential part-time telework. The role covers device and software support, system setup, security, and incident monitoring in Pennsylvania and surrounding counties.

Ideal candidates bring IT experience across troubleshooting, network support, and user guidance, with a starting annual salary of