IT Generalist 1: Onsite Support & Systems Setup

Commonwealth of Pennsylvania; Torrance (PA); Hybrid; USD 61,000 - 92,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to provide crucial on-site IT support for the Department of Human Services, OMHSAS, and Torrance State Hospital, with additional on-site coverage for surrounding counties. This role suits someone who enjoys solving problems, learning new skills, and helping others.

Responsibilities include troubleshooting, system setup, network support, user guidance, security compliance, and service monitoring.

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Responsibilities

• Technical Support: Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• System Setup: Install and configure computers, mobile devices, telephones, servers, and related equipment
• Network Assistance: Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• User Guidance: Deliver training and support to staff on devices, software, and system changes
• Security Compliance: Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance
• Service Monitoring: Track incidents, identify trends, and suggest improvements to enhance service delivery

Job description

The Commonwealth of Pennsylvania is seeking an Information Technology Generalist 1 to provide crucial on-site IT support for the Department of Human Services, OMHSAS, and Torrance State Hospital, with additional on-site coverage for surrounding counties. This role suits someone who enjoys solving problems, learning new skills, and helping others.

Responsibilities include troubleshooting, system setup, network support, user guidance, security compliance, and service monitoring.