IT Generalist 1: Hybrid On-Site Tech Support & Training

Commonwealth of Pennsylvania; New Mexico; Hybrid; USD 54,000 - 67,000; Full time

Benefits offered by this job

Telework option

On-site at Torrance State Hospital

Public sector benefits

Job summary

Commonwealth of Pennsylvania seeks an Information Technology Generalist 1 to provide crucial on-site IT support for DHS, OMHSAS, Torrance State Hospital, and surrounding counties. The role emphasizes problem solving, learning new skills, and assisting staff with devices, software, and system changes.

You may telework part-time with in-office presence at Torrance State Hospital three days a week. The position starts at a $60,538 annual salary, with potential for growth and advancement within

Qualifications

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or design, or other IT support/administration services; or
• One year of IT experience in applications development or maintenance, networking or desktop services, web site development or design, or other IT support/administration services, and an associate’s degree in any IT field; or
• An equivalent combination of experience and training.

Responsibilities

• Provide troubleshooting and resolution for devices, applications, and connectivity issues across assigned program offices
• Install and configure computers, mobile devices, telephones, servers, and related equipment
• Address network, cabling, and facility connectivity problems, and support local and Commonwealth systems
• Deliver training and support to staff on devices, software, and system changes
• Maintain system security by configuring accounts, verifying antivirus tools, and ensuring device management compliance
• Track incidents, identify trends, and suggest improvements to enhance service delivery

Skills

Technical support

System setup

Network assistance

User guidance

Security compliance

Service monitoring

Education

Associate’s degree in information technology

Job description

Commonwealth of Pennsylvania seeks an Information Technology Generalist 1 to provide crucial on-site IT support for DHS, OMHSAS, Torrance State Hospital, and surrounding counties. The role emphasizes problem solving, learning new skills, and assisting staff with devices, software, and system changes.

You may telework part-time with in-office presence at Torrance State Hospital three days a week. The position starts at a $60,538 annual salary, with potential for growth and advancement within