Remote Network Specialist I — Hybrid IT Support

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Network Specialist 1 to maintain and support the statewide network infrastructure. You will assist with administration, troubleshooting, and documentation to ensure secure and reliable connectivity across agencies.

The role emphasizes incident management, testing, monitoring, vendor coordination, and reporting. Telework may be available part-time, with in-office days at the Harrisburg headquarters, under a full-time schedule.

Qualifications

• Requires 1+ year IT network support experience in a network environment.
• Experience with incident and change management processes.
• Familiarity with remote network troubleshooting and documentation practices.

Responsibilities

• Provide network support for connectivity issues and coordination with agency staff.
• Handle incidents and requests via centralized system and coordinate resolutions.
• Perform remote testing and analysis of routers, switches, and circuits to identify and resolve issues.

Skills

IT support experience

Remote troubleshooting

Incident management

Technical documentation

Problem solving

Vendor coordination

Education

Associate's degree in information technology

IT Intern – Bachelor Program

Equivalent combination of experience and training

Tools

SquaredUp dashboards

ServiceNow

Job description

Commonwealth of Pennsylvania is seeking a Network Specialist 1 to maintain and support the statewide network infrastructure. You will assist with administration, troubleshooting, and documentation to ensure secure and reliable connectivity across agencies.

The role emphasizes incident management, testing, monitoring, vendor coordination, and reporting. Telework may be available part-time, with in-office days at the Harrisburg headquarters, under a full-time schedule.