IT Generalist I

Inside Higher Ed; Gainesville (FL); On-site; USD 47,700 - 58,300; Full time

Job summary

An educational institution in Gainesville, Florida is seeking an IT Generalist I to provide Tier 1 and 2 technical support and troubleshoot issues for end users. Applicants should possess at least a Bachelor's degree in a relevant field. The role involves supporting multimedia learning, managing system documentation, and collaborating with staff on technology solutions. Candidates must demonstrate strong communication and troubleshooting skills. This position is not remote and requires a criminal background check.

Qualifications

• Bachelor's degree in an appropriate area or equivalent combination of education and experience.
• Working knowledge of hardware and software troubleshooting techniques.

Responsibilities

• Provide Tier 1 and 2 technical support and troubleshooting for end users.
• Assist with identity and access management.
• Support technology needs for online multimedia testing and learning environments.
• Maintain documentation of system configurations and troubleshooting guidelines.
• Collaborate with staff/departments to maintain appropriate technology solutions.

Skills

Strong communication skills

Troubleshooting various hardware and software issues

Experience with Learning Management Systems

Experience with Customer Relationship Management systems

Detail-oriented mindset

Education

Bachelor's degree in an appropriate area

Tools

Canvas

HubSpot

Job description

Job No: 538094

Work Type: Full Time

Location: In the State of Florida

Categories: Information Technology

Department: 11300000 - RE-CERHB Biotility Operations

Classification Title

IT Generalist I

Minimum Requirements

• Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

Job Description

• Provide Tier 1 and 2 technical support and troubleshooting for end users.
• Assist with identity and access management.
• Support technology needs for online multimedia testing and learning environments.
• Maintain documentation of system configurations, procedures, and troubleshooting guidelines.
• Assist with basic networking and system maintenance tasks.
• Support staff in resolving technical issues and queries related to software systems and office equipment.
• Oversee upkeep and tracking of technical hardware including laptops, audiovisual equipment, and other office equipment.
• Provide support for website design and maintenance.
• Provide support for data management, ticketing, and automation within the Biotility CRM system (HubSpot).
• Collaborate with other staff/departments to identify, implement, and maintain appropriate technology solutions.
• Ensure compliance with applicable regulations, policies, and standards.

Expected Salary

$53,000

Required Qualifications

• Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.

Preferred

• Strong communication skills, with the ability to articulate technical concepts to non-technical users.
• Proficiency in troubleshooting various hardware and software issues.
• Experience with Learning Management Systems, such as Canvas.
• Experience with Customer Relationship Management systems, such as HubSpot.
• Detail-oriented mindset with excellent organizational skills.

Special Instructions To Applicants

To be considered, applicants must provide a cover letter, resume, and list of professional references.

This is not a remote work position and is located in Gainesville, Florida.

A criminal background check is required.

Health Assessment Required: No

Applications Close: 12 December 2025

To apply, visit https://explore.jobs.ufl.edu/en-us/job/538094

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.