IT & Gaming Systems Engineer I

Caesars Entertainment Corporation

California

On-site

USD 55,000 - 75,000

Full time

25 hours ago

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Job summary

Caesars Entertainment Corporation seeks an IT Support Technician to provide first-level support for desktops, printers, scanners, POS terminals, and kiosks. The role includes handling telephony and Kiosks and supporting audio/video setups where needed.

You will work with Enterprise IT to resolve complex issues, install and upgrade hardware/software, and participate in change-control processes. Strong English skills and on-call availability are required.

Qualifications

1–3 years' work experience in a technical field.
General understanding of production operating systems, networks, real-time systems, and gaming hardware/software.
Associates degree in computer-science related field or equivalent experience.
Literate and fluent in English.
Ability to obtain and maintain a jurisdictional gaming license.
Demonstrated intermediate to advanced troubleshooting and customer service skills.
Must be reachable during on-call support and able to VPN for remote access.

Responsibilities

Provide first-level IT support for desktops, printers, scanners, POS terminals and kiosks.
Resolve complex business and data communication problems with management and Enterprise IT.
Plan, install, upgrade, and maintain gaming hardware and software.
Follow change-control processes and coordinate with vendors for changes.
Assist in evaluating new technologies and supporting project teams.