MARKET ENGINEER I

Caesars Entertainment; Shelbyville (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Caesars Entertainment Indianapolis-area IT team seeks an experienced technical professional to work with Enterprise IT to resolve complex issues across gaming systems and data networks. You will install, upgrade, and maintain gaming hardware and software, and coordinate hardware changes with vendors and users under change control procedures.

The role focuses on providing first- or second-level problem determination, recovery support, and proactive improvements to system performance and security,

Qualifications

• Associates degree in computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
• 1 - 3 years work experience in a technical support environment, supporting multiple high-end computer systems.
• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

Responsibilities

• Resolve complex business, computer system and data communication problems with management and Enterprise IT.
• Install, upgrade and maintain gaming hardware & software products.
• Plan and coordinate hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process.
• Administer and control updates/changes to production programs, files and databases.

Skills

Technical support experience

Problem solving

Team collaboration

Education

Associate degree in computer-science related field

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.

How You Will Create the Extraordinary

Provide specialized technical problem solving and problem resolution skills.

Install, upgrade and maintain gaming hardware & software products.

Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.

Administer and control updates/changes to production programs, files and databases.

Recommend application design changes to management and Enterprise IT to maximize resources.

Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.

Provide first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.

Update, direct and elevate problems for final resolution. Analyze and recommend tools and service aids for system/network operation and problem determination. Report results from technical research, system performance reports and problem resolutions to upper-management.

Collect and analyze system data for quality assurance of technical design and optimum system performance. Adjust system parameters to achieve peak system performance.

Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.

Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.

Assists in planning by communicating with project / product teams, clients and vendors.

Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.

Recommends changes for improved system implementations/modifications.

Practices, and adheres to system management criteria and policies and procedures.

Practices, and enforces change control process.

Ensures established enterprise standards are followed and enforced during system implementations.

Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.

Provides consistent support for existing infrastructure and programs. Updates and adjusts products and services.

Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.

Builds knowledge of products and direction through vendor interaction.

Appropriately leverages vendor resources to efficiently resolve issues.

What You Will Need

Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.

ADDITIONAL REQUIREMENTS

1 - 3 years work experience in a technical support environment, supporting multiple high-end computer systems.

General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.

Requires access to all areas of the gaming facility.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90154
• Job Category Information Technology
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)