Field Technician I - (Kiosk and Hardware Support) - Reno

Caesars Sportsbook & Casino; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Sportsbook & Casino is looking for a Field Technician I to manage technical issues at various partner properties. This role necessitates on-site work, with daily driving to repair and inspect kiosk and sportsbook equipment, ensuring smooth operations.

Candidates should be prepared for intensive travel, lift heavy equipment, and possess a clean driving record. A minimum of 2 years in a related technician role and the ability to conduct oneself professionally are essential.

Qualifications

• 2 years of service as a technician or equivalent education.
• Experience with hand and power tools; knowledge of network testing equipment required.
• Knowledge of Windows-based systems and basic ISP knowledge.

Responsibilities

• Provide technical assistance to partner properties.
• Respond to service calls promptly, update tickets, and liaise with dispatch.
• Travel to identify and resolve hardware/software problems.

Skills

Technical assistance

Network troubleshooting

Hand and power tools

Windows-based computers

Building standards

Education

2 years of technician experience or equivalent education

Tools

Network testing equipment

Job description

Job Description

Caesars is seeking a Field Technician I to join our team. In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.

This is a 100% on site, regional travel‑based position requiring daily driving between properties and performing hands‑on installation and repair of kiosk and sportsbook equipment. This is not a remote or help desk role.

Responsibilities

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements
• Perform other duties as required

Qualifications

• 2 years of service as a technician (casino/computer tech) or equivalent education
• Experience working with hand and power tools; knowledge of network testing equipment
• Knowledge of Windows‑based computers and basic ISP knowledge
• Ability to work on your own, follow directions, and complete assigned projects in a timely manner
• The ability to conduct yourself in a professional manner toward other staff and our customers, free of conflicts regarding subjective opinions or interests
• The ability to obtain and maintain any required gaming licenses

Additional Requirements

• Must be able to lift, carry, pull, push 100 lbs
• Must be able to twist, bend, reach, climb, squat, or stoop with no significant boundaries
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• The position requires a significant amount of driving. Enjoying driving would be helpful
• Must be 21 years old with a valid driving license and clean driving record
• The successful applicant may be exposed to sounds at 90 decibels
• The successful applicant may be exposed to a smoke‑filled environment
• You must successfully complete a background and drug screen