IT Technician I - On-Call Support for Gaming & POS

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Paid time off

Discretionary bonus

Shift differential

Job summary

Wind Creek Hospitality in East Hazel Crest, IL is seeking an IT Technician I to assist the IT team in delivering user support for Gaming, POS, Property Management, and Financial applications. You will maintain Office and Windows knowledge and handle help desk calls.

The role emphasizes Level I–II application support, on-call duties (12am–8am), and adherence to security and backup procedures, with opportunities to grow through training and certification.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• A+ Certification- preferred
• Must have a sound knowledge of computer software and hardware (a skills test will be administered)
• A thorough understanding of Software Applications and professional business processes
• Ability to think logically and troubleshoot technical issues from discovery to root cause
• Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
• Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Responsibilities

• Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
• Maintains security and back-up procedures for all application systems
• Assists with software and hardware installation/upgrades
• Effectively troubleshoots user problems with application software and hardware
• Primarily focuses on Level I - II (user, technician) applications support
• Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
• Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
• Participates in the on-call rotation. On-call hours are between 12am – 8am.
• May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
• Other duties & responsibilities as assigned

Skills

Help desk support

Troubleshooting

Hardware knowledge

Software knowledge

Communication skills

On-call support

Education

High School diploma or GED

A+ Certification

Job description

Wind Creek Hospitality in East Hazel Crest, IL is seeking an IT Technician I to assist the IT team in delivering user support for Gaming, POS, Property Management, and Financial applications. You will maintain Office and Windows knowledge and handle help desk calls.

The role emphasizes Level I–II application support, on-call duties (12am–8am), and adherence to security and backup procedures, with opportunities to grow through training and certification.