Field Technician I - (Kiosk and Hardware Support) - Reno

Caesars Entertainment; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Entertainment is looking for a Field Technician I to provide on-site technical support in Reno. The role involves resolving hardware and software issues, installing equipment, and requires extensive travel between partner properties.

The ideal candidate will have 2 years of experience or equivalent education, possess knowledge of hand tools and network testing, and have the ability to maintain required gaming licenses. Physical stamina and a clean driving record are also essential.

Qualifications

• 2 years of experience as a technician (casino/computer tech) or equivalent education.
• Experience working with hand and power tools and knowledge of network testing equipment.
• Ability to obtain and maintain required gaming licenses.

Responsibilities

• Respond to and resolve technical issues at partner properties.
• Install and repair kiosk and sportsbook equipment.
• Travel to partner properties to identify and resolve hardware/software problems.

Skills

Experience as a technician

Knowledge of hand and power tools

Knowledge of network testing equipment

Knowledge of Windows-based computers

Ability to work independently

Education

2 years of experience or equivalent education

Tools

Hand tools

Power tools

Job description

Field Technician I - (Kiosk and Hardware Support) - Reno

Be the First to Apply

Caesars Entertainment is seeking a Field Technician I to join our team. The role involves responding to and resolving technical issues at partner properties, including the installation and repair of kiosk and sportsbook equipment. This is a 100% on‑site, regional travel‑based position requiring daily driving between properties and hands‑on work with hardware and software. This is not a remote or help‑desk role.

How You Will Create the Extraordinary

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets and liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower‑level staff with installation and maintenance requirements
• Perform other duties as required

What You Will Need

• 2 years of experience as a technician (casino/computer tech) or equivalent education
• Experience working with hand and power tools and knowledge of network testing equipment
• Knowledge of Windows‑based computers and basic ISP knowledge
• Ability to work independently, follow directions and complete assigned projects in a timely manner
• Professional conduct towards staff and customers, free of conflicts regarding subjective opinions or interests
• Ability to obtain and maintain any required gaming licenses

Additional Requirements:

• Must be able to lift, carry, pull, push 100 lbs.
• Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• Position requires a significant amount of driving; enjoy driving would be helpful
• Must be 21 years old with a valid driving license and clean driving record
• May be exposed to sounds at 90 decibels
• May be exposed to a smoke‑filled environment
• Must successfully complete a background and drug screen

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations for individuals with disabilities or to accommodate pregnancy or other conditions as required by law.