IT Field Technician: Systems & Cloud Automation

ASM Research, An Accenture Federal Services Company; Concord (NH); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Concord, NH, seeks IT professionals to manage multi-disciplinary tasks across application support, databases, QA/QC, software engineering, networking, and infrastructure operations. The role emphasizes monitoring infrastructures and responding to user requests.

The position requires a Bachelor's in IT/CS or equivalent experience and 4–6 years in IT. You will troubleshoot complex problems, implement standards, administer OS and backups, and

Qualifications

• Bachelor's degree in IT/CS or related field or equivalent experience.
• 4–6 years of IT, systems administration, or related experience.
• Advanced knowledge of Windows environments including Office365 and SharePoint.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Backs up to respond to user requests for system needs and upgrades or handles complex requests.
• Troubleshoots and resolves complex problems with minimal supervision.
• Implements standards for computer operations for hardware/software compatibility.
• Administers, runs tests on, and maintains operating system software.
• Schedules, performs, and monitors system backups and data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on production systems.
• Identifies opportunities for process improvements and implements efficiencies.
• Maintains relevant systems documentation and user guides.
• Engaged in planning and designing new platforms and integrating new technologies; evaluates releases.
• Conducts cost analysis of new platforms and technologies.
• Creates and reviews recovery plans to reduce downtime during outages.
• Reviews problem management actions.
• Applies scripting to automate related tasks.

Skills

Windows OS

Windows Server

Office365

SharePoint

Teams

Education

Bachelor's degree in Information Technology / Computer Science or related field

Job description

ASM Research, An Accenture Federal Services Company in Concord, NH, seeks IT professionals to manage multi-disciplinary tasks across application support, databases, QA/QC, software engineering, networking, and infrastructure operations. The role emphasizes monitoring infrastructures and responding to user requests.

The position requires a Bachelor's in IT/CS or equivalent experience and 4–6 years in IT. You will troubleshoot complex problems, implement standards, administer OS and backups, and