Field IT Technician: Systems & Infrastructure Specialist

ASM Research, An Accenture Federal Services Company; Charleston (WV); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an IT professional to monitor and support complex information systems across multiple disciplines, including administration, engineering, and design. The role involves planning, testing, and implementing technologies within enterprise infrastructures.

You will troubleshoot, perform backups, conduct root-cause analyses, automate tasks with scripting, and contribute to documentation and future platform designs.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS.

Responsibilities

• Monitor and support IT systems and infrastructure.
• Plan, design, and evaluate IT tools across disciplines.
• Respond to user requests for system needs and upgrades.
• Troubleshoot and resolve complex problems with minimal supervision.
• Administer and test operating systems and related software.
• Schedule and monitor backups; perform data recoveries when needed.
• Conduct root cause analysis and monitoring on production systems.
• Identify opportunities for process improvements and drive efficiencies.
• Create and maintain system documentation and user guides.
• Assist in planning and designing new platforms and integrating technology.
• Conduct cost analysis of new platforms and tech.
• Develop and review disaster recovery plans.
• Apply scripting to automate related tasks.

Skills

Analytical problem solving

Technical communication

Team collaboration

Customer service

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Cloud infrastructure

Digital workspace

Storage technology

Job description

ASM Research, an Accenture Federal Services Company, seeks an IT professional to monitor and support complex information systems across multiple disciplines, including administration, engineering, and design. The role involves planning, testing, and implementing technologies within enterprise infrastructures.

You will troubleshoot, perform backups, conduct root-cause analyses, automate tasks with scripting, and contribute to documentation and future platform designs.