IT Field Technician - Infrastructure & Systems Specialist

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Systems Administrator to monitor and support multi-discipline IT infrastructures, from application support to network operations, in a government-related environment.

The role requires a Bachelor's Degree (or equivalent) and 4–6 years of IT experience. Core duties include troubleshooting, backups, root-cause analysis, documentation, and planning new platforms with cost analyses and recovery plans.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or related field.

Responsibilities

• Monitors and supports IT systems infrastructures and related operations.
• Conducts moderately complex analysis including planning and evaluating IT tools.
• Responds to user requests for system needs and upgrades as a back-up resource.
• Troubleshoots and resolves complex problems with minimal supervision.
• Implements standards for computer operations and hardware-software compatibility.
• Administers, tests, and maintains operating systems and related software.
• Schedules, performs, and monitors system backups and data recoveries when needed.
• Performs root cause analysis, diagnostics, and monitoring on production systems.
• Identifies opportunities for process improvements and implements efficiencies.
• Creates and maintains relevant systems documentation and user guides.
• Engages in planning and designing new platforms and integrating technologies; evaluates releases.

Skills

Troubleshooting

Communication

Project Planning

Automation

Customer Service

Education

Bachelor's Degree in Information Technology, Computer Science or related field

Tools

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Systems Administrator to monitor and support multi-discipline IT infrastructures, from application support to network operations, in a government-related environment.

The role requires a Bachelor's Degree (or equivalent) and 4–6 years of IT experience. Core duties include troubleshooting, backups, root-cause analysis, documentation, and planning new platforms with cost analyses and recovery plans.