IT Field Technician: Systems & Cloud Operations

ASM Research, An Accenture Federal Services Company

Nashville (TN)

On-site

USD 59,000 - 80,000

Full time

9 days ago

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Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT professional to support and optimize complex information systems across multiple disciplines. You will monitor IT infrastructures, analyze needs, back up user requests, and help implement standards ensuring hardware/software compatibility.

Responsibilities include administering operating systems, scheduling backups, performing root cause analysis, and driving automation via scripting.

Qualifications

Bachelor's degree or equivalent relevant experience.
4-6 years of experience in information technology or related field.
Experience supporting IT infrastructures and operations.

Responsibilities

Monitors and supports IT and systems infrastructures.
Performs complex analysis, planning and evaluating IT tools.
Backs up requests and handles complex user needs.
Troubleshoots and resolves problems with minimal supervision.
Implements standards for computer operations for hardware/software compatibility.
Administers and tests operating systems and related software.
Schedules, performs and monitors backups and data recovery.
Conducts root cause analysis and monitoring of production systems.
Identifies process improvement opportunities and implements efficiencies.
Maintains relevant systems documentation and user guides.
Plays a role in planning new platforms and integrating technologies.
Evaluates new platforms/technologies and conducts cost analysis.
Creates and reviews recovery plans to reduce downtime.
Reviews problem management registers and defines actions.
Applies scripting to automate related tasks.