IT Systems Field Technician: Infra & Automation Pro

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT professional to perform moderately complex information systems tasks across multiple disciplines, including administration, QA, software engineering, and infrastructure operations. The role emphasizes support, design, troubleshooting, and documentation.

The candidate should hold a Bachelor's in IT or related field with 4–6 years of IT experience, and be prepared to monitor, troubleshoot, and optimize complex systems while working

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or related field, or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Back up to respond to user requests for system needs and upgrades or handle requests that are more complex.
• Troubleshoots and resolves complex problems with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Skills

Microsoft Windows

Windows Server

Office 365

SharePoint

Teams

Troubleshooting

Communication

Customer service

Cloud infrastructure

Education

Bachelor's Degree in Information Technology or related field

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT professional to perform moderately complex information systems tasks across multiple disciplines, including administration, QA, software engineering, and infrastructure operations. The role emphasizes support, design, troubleshooting, and documentation.

The candidate should hold a Bachelor's in IT or related field with 4–6 years of IT experience, and be prepared to monitor, troubleshoot, and optimize complex systems while working