IT Field Technician

Jersey Mike's Subs; Eugene (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

JCK Restaurants Support Team is seeking a Field IT Technician to be the on-site hardware repair, upgrade, and install lead across multiple locations. You will keep POS systems and related tech running smoothly while collaborating with vendors and restaurant teams.

Expect travel up to 100+ miles and participation in on-call rotations with some after-hours work. Standard shift from 8 AM to 5 PM, paid training at HQ in Eugene, OR, and a compensation of $19/hour plus benefits.

Qualifications

• 3+ years of experience in IT or related field.
• 1+ year of POS support desk experience.
• Hands-on hardware and troubleshooting skills.
• Strong communication and problem-solving attitude.
• Valid driver\'s license and insured vehicle.

Responsibilities

• Serve as on-site hardware repair, upgrade, and install lead.
• Maintain POS systems and other tech across locations.
• Handle service calls, maintenance, and upgrades.
• Collaborate with third-party vendors and restaurant teams.
• Travel to sites (often 100+ miles) and assist on-call shifts.

Skills

IT experience

POS support desk

Hardware troubleshooting

Clear communication

Driver's license

Education

High School

Tools

POS hardware

Networking basics

PC repair hardware

Job description

Field IT Technician

Join the JCK Restaurants Support Team - where tech skills meet tasty rewards!

Are you the kind of person who can fix almost anything, thrives on solving problems, and loves the idea of keeping restaurants running smoothly? Then you might be the hero we're looking for!

What You'll Do

• Be the on-site superstar for hardware repairs, upgrades, and installs.
• Keep our point-of-sale systems and tech running like a well-oiled fryer.
• Tackle service calls, preventative maintenance, and upgrades with confidence.
• Partner with awesome third-party vendors and help our restaurant teams shine.
• Travel to different locations (sometimes 100+ miles!) and bring your tech magic on the road.
• Rotate through on-call shifts and occasionally dive into overnight installs - because sometimes, the show must go on!

What You Bring

• 3+ years of experience in IT, customer service, or a related field.
• 1+ year of POS support desk experience (you know your terminals from your printers!).
• Hands-on hardware know-how, from soldering to troubleshooting.
• A knack for clear communication and a let's solve it attitude.
• A valid driver's license, insured vehicle, and a sense of adventure!

Bonus Points For

• Networking or wireless setup experience.
• PC repair skills (hardware or OS).
• Restaurant or hospitality experience (you know the hustle!).
• Spanish-speaking skills

The Details

• Standard shift: 8 AM - 5 PM
• On-call rotation: 5 PM - 8 AM, Monday-Sunday
• Some travel and after-hours work required (projects don't always stick to the schedule!).
• Paid training at our HQ in Eugene, OR - up to 90 days, depending on your skills.
• $19/hr + Medical, Dental, Vision, 401(k), PTO and more!

Why You'll Love It Here

At JCK Restaurants Support Team, we're all about teamwork, communication, and compassion. We keep the restaurants humming, the guests happy, and the tech in top shape - all while having fun and supporting one another.

Fix it. Support it. Keep it running. Feed the fun.

Qualifications

Education

Required

High School

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.