IT Field Support Supervisor

Burger King; Winter Park (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Burger King in Florida seeks an experienced IT Field Support Supervisor to lead a team of IT Field Technicians across multiple restaurant locations. You will oversee maintenance, troubleshooting, and support of POS, network devices, and hardware to keep restaurants running 24/7.

The role requires strong leadership, clear communication, and a proactive, customer‑service mindset, with willingness to travel between sites and work flexible hours.

Qualifications

• Associate or bachelor's degree in information technology, Computer Science, or a related field.
• 5+ years of experience in IT support or field service, including 3+ years in a supervisory or lead role.
• Strong understanding of POS technology, hardware/software troubleshooting and network systems.
• Excellent leadership, communication, and organizational skills.
• Ability to travel between restaurant locations and work flexible hours when needed.

Responsibilities

• Supervise, train, and schedule the IT Field Technicians Team to ensure timely response and efficient resolution of all support requests.
• Oversee maintenance, troubleshooting, and installations of POS systems, network devices, and other restaurant technology equipment.
• Act as the main point of contact between the Brand's IT team, our restaurant operations team and third party vendors to prioritize and resolve technical issues.
• Manage service requests, ensuring completion, accuracy, and clear follow-up communication with restaurant management.
• Provide hands-on technical support for escalated or complex issues.
• Coordinate with third-party vendors and service providers for repairs, maintenance, and installations.
• Maintain accurate records of IT assets, software licensing, and equipment inventory.
• Monitor team performance, service levels, and preventive maintenance schedules.
• Lead and support the rollout of new technologies across restaurant locations.

Skills

Leadership

Communication

Organizational skills

Customer service mindset

Detail-oriented

Education

IT / CS degree

Tools

POS systems

Network devices

Remote access software

Job description

Job description:

***THIS IS NOT A REMOTE JOB. LOCAL TRAVEL BETWEEN RESTAURANT LOCATIONS MAYBE REQUIRED DURING WORKDAY***

IT Field Support Supervisor

About the Role

We are seeking an experienced and hands‑on IT Field Support Supervisor to lead our team of IT Field Technicians. In this role, you'll oversee the maintenance, troubleshooting, and support of all restaurant technology systems - including POS, network infrastructure, and hardware - across multiple locations.

This is a critical operational position that ensures our restaurants remain fully functional 24/7. The ideal candidate is a proactive leader with strong technical knowledge, excellent communication skills, and a customer‑service mindset who thrives in a fast‑paced, team‑oriented environment.

What You'll Do

• Supervise, train, and schedule the IT Field Technicians Team to ensure timely response and efficient resolution of all support requests.
• Oversee maintenance, troubleshooting, and installations of POS systems, network devices, and other restaurant technology equipment.
• Act as the main point of contact between the Brand's IT team, our restaurant operations team and third party vendors to prioritize and resolve technical issues.
• Manage service requests, ensuring completion, accuracy, and clear follow-up communication with restaurant management.
• Provide hands‑on technical support for escalated or complex issues.
• Coordinate with third‑party vendors and service providers for repairs, maintenance, and installations.
• Maintain accurate records of IT assets, software licensing, and equipment inventory.
• Monitor team performance, service levels, and preventive maintenance schedules.
• Lead and support the rollout of new technologies across restaurant locations.

What We’re Looking For

• Associate or bachelor's degree in information technology, Computer Science, or a related field.
• 5+ years of experience in IT support or field service, including 3+ years in a supervisory or lead role.
• Strong understanding of POS technology, hardware/software troubleshooting and network systems.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced, service‑driven environment.
• Detail‑oriented, dependable, and proactive problem solver.
• Willingness to travel between restaurant locations and work flexible hours when needed.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience in Quick Service Restaurant (QSR) or multi‑unit retail environments.
• Familiarity with restaurant technology platforms such as POS systems, KDS, and network monitoring tools.
• Experience using remote access software's.

Every day, more than 11 million guests visit BURGER KING restaurants around the world. And they do so because our restaurants are known for serving high‑quality, great‑tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER, our commitment to premium ingredients, signature recipes, and family‑friendly dining experiences is what has defined our brand for more than 50 successful years.