Field Computer Technician for Point of Sale Industry

Point of Sale Innovation; Alliance (OH); Presencial; USD 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Professional development opportunities

Resumo da oferta

A technology services company in Ohio seeks a skilled Field Computer Technician for point of sale systems. This role involves installing, maintaining, troubleshooting, and repairing computer hardware, software, and networking systems at client locations. The ideal candidate should have an associate degree in IT or a related field and proven experience in computer repair. This position requires travel to customer sites and excellent problem-solving abilities in a fast-paced environment. Competitive salary and benefits offered.

Qualificações

• Experience in computer repair and troubleshooting.
• Strong knowledge of Windows and/or macOS systems.
• Knowledge of networking fundamentals including TCP/IP and Wi-Fi.
• Ability to travel locally to client sites.

Responsabilidades

• Install, configure, and maintain computer systems at client locations.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform system upgrades, repairs, and preventative maintenance.
• Provide onsite technical support and user training.
• Set up and support printers, scanners, mobile devices, and other IT equipment
• Troubleshoot network issues including routers, switches, and wireless connectivity
• Provide onsite technical support and user training
• Document service activities, issues, and resolutions
• Maintain inventory of tools, parts, and equipment
• Ensure compliance with company IT standards and client security protocols

Conhecimentos

Computer repair and troubleshooting

Strong communication skills

Customer service skills

Time management

Travel readiness

Communication skills

Time management

Formação académica

Associate degree in Information Technology or related field

Ferramentas

Remote support tools

Microsoft Office

Active Directory

Cloud platforms (Microsoft 365, Google Workspace)

Descrição da oferta de emprego

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Summary

We are seeking a reliable and skilled Field Computer Technician for restaurant point of sale systems to install, maintain, troubleshoot, and repair computer hardware, software, and networking systems at client locations. This role requires hands‑on technical expertise, strong problem‑solving abilities, and excellent customer service skills. The Field Technician will travel to customer sites to diagnose technical issues and ensure systems operate efficiently and securely.

Key Responsibilities

• Travel to client locations to install, configure, and maintain computer systems, peripherals, and network equipment
• Diagnose and resolve hardware, software, and connectivity issues
• Perform system upgrades, repairs, and preventative maintenance
• Install operating systems, business applications, and security updates
• Set up and support printers, scanners, mobile devices, and other IT equipment
• Troubleshoot network issues including routers, switches, and wireless connectivity
• Provide onsite technical support and user training
• Document service activities, issues, and resolutions
• Maintain inventory of tools, parts, and equipment
• Ensure compliance with company IT standards and client security protocols

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Proven experience in computer repair and troubleshooting
• Strong knowledge of:
  • Windows and/or macOS systems
  • Hardware components and peripherals
  • Networking fundamentals (TCP/IP, Wi-Fi, routers, switches)
  • Microsoft Office and common business software
• Valid driver’s license
• Ability to travel locally to client sites
• Strong communication and customer service skills
• Ability to work independently and manage time effectively

Preferred Qualifications

• Industry certifications such as:
  • CompTIA A+
  • Network+
  • Microsoft Certified Professional (MCP)
• Experience with:
  • Remote support tools
  • Active Directory
  • Cloud platforms (Microsoft 365, Google Workspace)
  • POS systems or industry‑specific hardware

Physical Requirements

• Ability to lift and carry equipment up to 50 lbs
• Ability to work in confined spaces or under desks
• Frequent standing, bending, and driving

Work Environment

• Primarily onsite at customer locations
• Combination of office, retail, warehouse, or industrial environments
• May require occasional evening or weekend support

Compensation & Benefits (Optional Section)

• Competitive hourly pay / salary
• Mileage reimbursement/company car used for on‑site visits
• Health, dental, and vision insurance
• Paid time off
• Retirement plan
• Professional development opportunities

Success Traits

• Problem‑solver mindset
• Self‑motivated
• Detail‑oriented
• Professional and customer‑focused
• Adaptable in fast‑paced environments