IT Field Support Technician — On‑Call (Richmond)

Rural Metro Fire Department; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

Global Medical Response (GMR) is seeking an IT Field Support Technician in Richmond, VA to serve as the sole local go-to for technology needs, planning, installing, configuring and maintaining solutions that support local business needs.

The role requires providing tier-two support, on-call for emergencies, and collaboration with IT and field staff to ensure secure, up-to-date systems across corporate and remote centers.

Qualifications

• MS Windows system administration experience preferred
• 4 Year Degree in computer science or related field, or equivalent experience required
• CSE, MPC, and A+ Certification preferred
• Customer service skills required

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

Windows administration

Customer service

Education

4 Year Degree in computer science or related field

CSE, MPC, and A+ Certification preferred

Job description

Global Medical Response (GMR) is seeking an IT Field Support Technician in Richmond, VA to serve as the sole local go-to for technology needs, planning, installing, configuring and maintaining solutions that support local business needs.

The role requires providing tier-two support, on-call for emergencies, and collaboration with IT and field staff to ensure secure, up-to-date systems across corporate and remote centers.