Field IT Support Technician — 24/7 On‑Call

Global Medical Response; Richmond (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Global Medical Response in Richmond, VA seeks an IT Field Support Technician to design, install, configure and maintain technology supporting local business needs. You will be the sole local go-to person for all technology, available to key leaders and users on a 24/7 basis to support mission critical systems.

Use system analysis to determine functional specifications. Responsibilities include tier-two support, monitoring performance, maintaining an OS/hardware/software configuration database,

Qualifications

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

Windows administration

Customer service

Education

4-year degree in CS or related

Tools

CSE

MPC

A+ Certification

Job description

Global Medical Response in Richmond, VA seeks an IT Field Support Technician to design, install, configure and maintain technology supporting local business needs. You will be the sole local go-to person for all technology, available to key leaders and users on a 24/7 basis to support mission critical systems.

Use system analysis to determine functional specifications. Responsibilities include tier-two support, monitoring performance, maintaining an OS/hardware/software configuration database,