Field IT Support Tech | Critical Systems & On‑Site Support

Global Medical Response

Portland (OR)

On-site

USD 65,000 - 68,000

Full time

2 days ago

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Job summary

Global Medical Response (GMR) is seeking an IT Field Support Technician in Portland, OR, to serve as the local go-to person for technology needs across the operating division. The role involves planning, installing, configuring, and maintaining tech solutions to support local business requirements, with 24/7 availability for mission-critical systems.

Responsibilities include tier-two support, system performance monitoring, security administration, software upgrades, and end-user training

Qualifications

MS Windows system administration experience preferred.
4 Year Degree in computer science or related field, or equivalent experience required.
CSE, MPC, and A+ Certification preferred.
Customer service skills required.

Responsibilities

Provides tier-two support for deployed technology in their area.
Monitors and optimizes system performance, ensuring data integrity.
Develops and maintains an OS hardware/software configuration database.
Administers system security, including access, virus, and patch management.
Implements software upgrades and enhancements, including firmware revisions.
Responds to technical assistance requests, including on-call for emergencies.
Coordinates end user training and collaborates with IT and field staff.
Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
Troubleshoots and resolves desktop/laptop issues and application software problems.
Manages documentation, asset inventories, and cabling connections.
Coordinates vendor support, maintenance, repairs, and participates in key committees.
Conducts routine audits to ensure compliance with IT standards and policies.