IT Field Support Technician — On-Call 24/7 (Richmond)

Rural Metro Fire Department

Richmond, Northern (VA, KY)

Hybrid

USD 65,000 - 70,000

Full time

3 days ago

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Job summary

Global Medical Response (GMR) in Richmond, VA is seeking an IT Field Support Technician responsible for planning, installing, configuring and maintaining technology solutions to support local business needs. You will be the sole local go-to person for all technology needs and available to leaders and users around the clock to support mission critical systems.

The role involves OS/hardware/software configuration, security administration, incident handling, desktop/laptop deployment, on-call

Qualifications

MS Windows system administration experience preferred
4 Year Degree in computer science or related field, or equivalent experience required
CSE, MPC, and A+ Certification preferred
Customer service skills required

Responsibilities

Provides tier-two support for deployed technology in their area.
Monitors and optimizes system performance, ensuring data integrity.
Develops and maintains an OS hardware/software configuration database.
Administers system security, including access, virus, and patch management.
Implements software upgrades and enhancements, including firmware revisions.
Responds to technical assistance requests, including on-call for emergencies.
Coordinates end user training and collaborates with GMR IT and field staff.
Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
Troubleshoots and resolves desktop/laptop issues and application software problems.
Manages documentation, asset inventories, and cabling connections.
Coordinates vendor support, maintenance, repairs, and participates in key committees.
Conducts routine audits to ensure compliance with IT standards and policies.