IT Field Support Technician

Rural Metro Fire Department; Richmond, Northern (VA, KY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

Global Medical Response (GMR) in Richmond, VA is seeking an IT Field Support Technician responsible for planning, installing, configuring and maintaining technology solutions to support local business needs. You will be the sole local go-to person for all technology needs and available to leaders and users around the clock to support mission critical systems.

The role involves OS/hardware/software configuration, security administration, incident handling, desktop/laptop deployment, on-call

Qualifications

• MS Windows system administration experience preferred
• 4 Year Degree in computer science or related field, or equivalent experience required
• CSE, MPC, and A+ Certification preferred
• Customer service skills required

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

Customer service skills

MS Windows system administration

Education

4 Year Degree in computer science or related field

Tools

A+ Certification

MCP Certification

CSE

Job description

IT Field Support Technician

Richmond, VA

Annual Compensation: $65,000K-$70,000K DOE

$65000K-$70000K Range

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Overview

As the IT Field Support Technician you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local “go to” person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.

Summary / Responsibilities

• Provides tier-two support for deployed technology in their area.


• Monitors and optimizes system performance, ensuring data integrity.


• Develops and maintains an OS hardware/software configuration database.


• Administers system security, including access, virus, and patch management.


• Implements software upgrades and enhancements, including firmware revisions.


• Responds to technical assistance requests, including on-call for emergencies.


• Coordinates end user training and collaborates with GMR IT and field staff.


• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.


• Troubleshoots and resolves desktop/laptop issues and application software problems.


• Manages documentation, asset inventories, and cabling connections.


• Coordinates vendor support, maintenance, repairs, and participates in key committees.


• Conducts routine audits to ensure compliance with IT standards and policies.

Qualifications

Education & Industry Experience

• MS Windows system administration experience preferred


• 4 Year Degree in computer science or related field, or equivalent experience required


• CSE, MPC, and A+ Certification preferred


• Customer service skills required

The application window for this position is anticipated to close on October 31, 2024.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

• Salary Range $65K-$70K Range


• Check out our careers siteBenefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.


• The application window for this position is anticipated to close on 11.8.2026