IT Field Technician - 24/7 Local IT Support

Rural Metro Fire Department; Richmond (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

Global Medical Response (GMR) is seeking an IT Field Support Technician in Richmond, VA to serve as the local go-to person for technology needs and to support mission-critical systems 24/7.

You will install, configure and maintain desktops, laptops, printers, phones; administer system security; apply patches; coordinate vendor support; and partner with IT and field staff to keep operations running smoothly.

Qualifications

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

MS Windows system administration

Customer service skills

Education

4 Year Degree in Computer Science or related field

CSE

MPC

A+ Certification

Job description

Global Medical Response (GMR) is seeking an IT Field Support Technician in Richmond, VA to serve as the local go-to person for technology needs and to support mission-critical systems 24/7.

You will install, configure and maintain desktops, laptops, printers, phones; administer system security; apply patches; coordinate vendor support; and partner with IT and field staff to keep operations running smoothly.