IT Field Technician

Rural Metro Fire Department; Richmond (CA); Presencial; USD 65.000 - 70.000; Jornada completa

Descripción de la vacante

Global Medical Response (GMR) is seeking an IT Field Support Technician in Richmond, VA to serve as the local go-to person for technology needs and to support mission-critical systems 24/7.

You will install, configure and maintain desktops, laptops, printers, phones; administer system security; apply patches; coordinate vendor support; and partner with IT and field staff to keep operations running smoothly.

Formación

• MS Windows system administration experience preferred.
• 4 Year Degree in computer science or related field, or equivalent experience required.
• CSE, MPC, and A+ Certification preferred.
• Customer service skills required.

Responsabilidades

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Conocimientos

MS Windows system administration

Customer service skills

Educación

4 Year Degree in Computer Science or related field

CSE

MPC

A+ Certification

Descripción del empleo

IT Field Support Technician

Richmond, VA

Annual Compensation: $65,000K-$70,000K DOE

$65000K-$70000K Range

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Overview

As the IT Field Support Technician you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local “go to” person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.

Summary / Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Qualifications

• MS Windows system administration experience preferred
• 4 Year Degree in computer science or related field, or equivalent experience required
• CSE, MPC, and A+ Certification preferred
• Customer service skills required

The application window for this position is anticipated to close on October 31, 2024.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

• Salary Range $65K-$70K Range
• Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
• The application window for this position is anticipated to close on 11.8.2026