Field IT Support Tech — 24/7 Critical Systems Support

Rural Metro Fire Department; Portland (OR); On-site; USD 65,000 - 68,000; Full time

Job summary

Global Medical Response in Portland, Oregon, is seeking an IT Field Support Technician to serve as the local go-to person for technology needs across the division. You will consult with business leaders, install, configure and maintain technology solutions, and be available to key users on a 24/7 basis to support mission-critical systems.

The role covers desktop/laptop provisioning, security, upgrades, incident response and collaboration with IT and field staff to keep operations running

Qualifications

• MS Windows system administration experience preferred
• 4 Year Degree in computer science or related field, or equivalent experience required
• CSE, MPC, and A+ Certification preferred
• Customer service skills required

Responsibilities

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies.

Skills

MS Windows administration

Customer service

Education

Bachelors in computer science or related field

Tools

A+ Certification

CSE

MPC

Job description

Global Medical Response in Portland, Oregon, is seeking an IT Field Support Technician to serve as the local go-to person for technology needs across the division. You will consult with business leaders, install, configure and maintain technology solutions, and be available to key users on a 24/7 basis to support mission-critical systems.

The role covers desktop/laptop provisioning, security, upgrades, incident response and collaboration with IT and field staff to keep operations running