IT Field Support Pro - End-User Helpdesk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Federal Way (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to provide front-line technical support for end-users, resolve incidents, and ensure smooth operation of hardware, software, and networks. Strong problem-solving and communication skills are essential in a fast-paced environment.

The role offers a competitive hourly rate of $28.50–$32.00 plus a bonus plan, with comprehensive benefits for full-time employees. Knowledge of AD, M365, and remote access tools is preferred.

Qualifications

• High School Diploma or related experience.
• 1–3 years in a technical support or help desk role.
• Solid understanding of Windows/macOS, Microsoft 365, and basic networking.
• Experience with AD, Exchange, VPNs, and remote access tools.
• Excellent troubleshooting, analytical and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and escalate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Communication

Customer service

Multitasking

Education

High School Diploma

Tools

Active Directory

Microsoft 365

VPNs

RDP

ServiceNow

Zendesk

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to provide front-line technical support for end-users, resolve incidents, and ensure smooth operation of hardware, software, and networks. Strong problem-solving and communication skills are essential in a fast-paced environment.

The role offers a competitive hourly rate of $28.50–$32.00 plus a bonus plan, with comprehensive benefits for full-time employees. Knowledge of AD, M365, and remote access tools is preferred.