IT Field Support Engineer II — Client-Focused Tech

TruAdvantage; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plans

Paid time off

Job summary

TruAdvantage is seeking an IT Field Support Specialist II in the Bay Area to join a responsive IT services team. The role demands 2–4+ years of technical exposure, strong communication, and the ability to manage client relationships across complex environments.

You will work on projects ranging from pre-project scoping to onsite deployments, covering servers, VPNs, firewalls, backups, and Azure/365 infrastructures, with travel to client sites and on-call rotations as part of the responsibilities.

Qualifications

• Minimum 2 years’ experience in networking, LAN, WAN, VPN, and firewall support.
• Experience with Windows Server OS and cloud infrastructures (Azure).
• Strong communication skills and ability to manage client relationships.
• Proven ability to estimate timelines and manage multiple projects.

Responsibilities

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• DAILY time entry accounting for at least 8.0 hours
• Documentation of client environments and networks
• Scope and execute small to mid-size project within scoped budget and timeline
• Assist Sr. Engineers on larger projects
• Visit client sites and perform onsite services
• On-Call Rotation as Scheduled
• Ensure ticket resolution occurs within the timeline
• Installation, configuration, troubleshooting, and customization of Microsoft 365 environments, Azure Infrastructures, VDI environments, as well as on-premises server and network infrastructures.
• Administration of enterprise email platforms, directory services, users and groups management, remote access services, file and folder permissions, and print services
• Installation and configuration of backup disaster recovery (BDR) appliances, and capable of performing data restores, image restores, BDR virtualization, and defining/designing backup strategy and process

Skills

Self-motivated

Team player

Strong communication

Time estimation

Attention to detail

Adaptability

Technical problem solving

Education

College degree in a related field

Tools

Microsoft 365

Azure

Windows Server

Networking (TCP/IP)

Job description

TruAdvantage is seeking an IT Field Support Specialist II in the Bay Area to join a responsive IT services team. The role demands 2–4+ years of technical exposure, strong communication, and the ability to manage client relationships across complex environments.

You will work on projects ranging from pre-project scoping to onsite deployments, covering servers, VPNs, firewalls, backups, and Azure/365 infrastructures, with travel to client sites and on-call rotations as part of the responsibilities.