Field IT Support Pro: Travel-Ready & Hands-On

Socket.dev; Omaha (NE); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Health, Dental, Vision Insurance

Vacation

Performance Bonus

Job summary

Interstates is seeking an IT Field Support Specialist II to provide hands-on and remote IT support across job sites, regional offices, and project locations. The role requires travel to key jobsites during ramp-up periods, outages, and routine maintenance, while staying connected with the IT Support team when not traveling.

The ideal candidate has 4+ years of hands-on IT support experience, strong knowledge of Windows endpoints and Microsoft 365, and the ability to create knowledge articles and

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.
• 4+ years of hands-on IT support experience in hardware, software, and basic networking, preferably in a field, multi-site, or distributed environment.
• Working knowledge of Windows endpoints, Microsoft 365, printers, scanners, peripherals, video conferencing, and standard business applications.
• Basic networking skills, including the ability to install, validate, and troubleshoot access points, switches, and site connectivity under direction.
• Ability to work independently in unstructured environments, prioritize effectively, and use sound judgment without constant supervision.
• Strong written communication skills with the ability to create knowledge articles, SOPs, and technical documentation.

Responsibilities

• Provide hands-on and remote IT support for jobsites, trailers, regional offices, and project locations.
• Serve as the primary IT presence in the field for craft workers, site supervisors, and project teams.
• Troubleshoot, configure, and replace field devices including laptops, monitors, printers, scanners, iPads, and video units.
• Support basic jobsite networking and connectivity, including access points, switches, Starlink or similar equipment, and cabling under direction.
• Perform proactive site walkthroughs to identify and resolve IT issues before they impact work.
• Respond to on-site issues that may otherwise remain unresolved due to distance from centralized IT resources.
• Capture field knowledge and turn it into articles, guides, and SOPs for the broader IT team.
• Help standardize jobsite support and enable remote troubleshooting to reduce the need for site visits.
• Coordinate with IT Support, Network Support, Systems Administration, Cybersecurity, and field leadership to align work with company standards.
• Work general IT support tickets when not traveling and capacity allows.
• Ensure compliance with security, privacy, and acceptable-use policies.

Skills

Troubleshooting

Documentation

Independent work

Communication

Field IT support

Education

Associate or bachelor’s degree in IT/CS preferred

Tools

Windows

Microsoft 365

Printers & scanners

Networking basics

Meraki / Cisco gear

Job description

Interstates is seeking an IT Field Support Specialist II to provide hands-on and remote IT support across job sites, regional offices, and project locations. The role requires travel to key jobsites during ramp-up periods, outages, and routine maintenance, while staying connected with the IT Support team when not traveling.

The ideal candidate has 4+ years of hands-on IT support experience, strong knowledge of Windows endpoints and Microsoft 365, and the ability to create knowledge articles and