Field IT Support Tech II — Onsite & Client-Facing

TrinWare; Englewood (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Holidays

Job summary

TrinWare is seeking an Onsite IT Support Technician (Level 2) to operate in Centennial, CO. This field role requires independent work, professional client representation, and consistent execution within our service model. You will handle multiple onsite visits, ticket management, and collaboration with the service desk.

Ideal candidates have 3 years in IT support, strong Windows 10/11 and Windows Server skills, and hands-on Microsoft 365 experience. Travel between client locations is required.

Qualifications

• 3 years in IT support, preferably in a Managed Services (MSP) environment.
• Strong troubleshooting across Windows 10/11 and Windows Server environments.
• Hands-on experience with Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint basics).
• Valid Colorado driver’s license with willingness to travel locally.

Responsibilities

• Resolve end-user and infrastructure issues across multiple client environments.
• Execute onsite service visits efficiently and professionally.
• Manage and close tickets daily while maintaining quality standards.
• Document all work clearly and completely in the ticketing system.
• Communicate with clients in plain, professional language.
• Follow established processes, escalation paths, and service standards.
• Coordinate with the service desk and leadership when needed.

Skills

Communication

Interpersonal skills

Time management

Tools

Windows 10/11

Windows Server

Microsoft 365

Job description

TrinWare is seeking an Onsite IT Support Technician (Level 2) to operate in Centennial, CO. This field role requires independent work, professional client representation, and consistent execution within our service model. You will handle multiple onsite visits, ticket management, and collaboration with the service desk.

Ideal candidates have 3 years in IT support, strong Windows 10/11 and Windows Server skills, and hands-on Microsoft 365 experience. Travel between client locations is required.