Field Engineer II - On-Site Troubleshooter & Deployments

LeadingIT; Manteno (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Company paid health benefits

401k match

Unlimited PTO

Professional development

Job summary

LeadingIT is seeking a Level 2 Field Engineer to handle a broad range of client support requests, deploy hardware, and image PCs. You will determine the best solutions based on customer details and travel on-site to client locations to resolve issues.

The role emphasizes problem solving, documentation, and a positive, accountability-driven mindset, with a strong focus on customer service and continuous improvement.

Qualifications

• Minimum proven experience in a help desk or customer support role.
• Solid understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues with customers.
• Strong documentation and note-taking, process adherence, and follow-through.

Responsibilities

• Handle a wide variety of client support requests from a diverse client base.
• Perform hardware deployment to clients and PC imaging.
• Determine best solutions based on issue details and customer input.
• Travel on-site to client locations and follow up with status updates.

Skills

Help desk experience

Customer support

Computer systems

Mobile devices

Issue diagnosis

Documentation

Problem solving

Job description

LeadingIT is seeking a Level 2 Field Engineer to handle a broad range of client support requests, deploy hardware, and image PCs. You will determine the best solutions based on customer details and travel on-site to client locations to resolve issues.

The role emphasizes problem solving, documentation, and a positive, accountability-driven mindset, with a strong focus on customer service and continuous improvement.