IT Field Tech II — Onsite Support, Client-Focused

Xterra Solutions, Inc.; San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off

Job summary

A technology solutions provider in San Francisco is seeking an IT Field Technician Level 2 to ensure day-to-day IT operations. The position involves hands-on technical support, incident management, and client interaction. Candidates should have a Bachelor's degree in a relevant field and 5 years of experience in technical support. This role offers a salary range of $85,000-$90,000 annually with comprehensive benefits including health care and retirement plans.

Qualifications

• 5 years of hands-on experience providing onsite or remote support.
• Ability to coordinate resources to respond to complex IT issues.
• Expertise in incident and problem management.

Responsibilities

• Provide level 2 systems & desktop support.
• Document and communicate incidents and problems.
• Train and stay current with client technologies.

Skills

Troubleshooting skills

Client service

Communication skills

Education

Bachelor's degree in Information Systems

Tools

Microsoft Active Directory

Microsoft Office Suite

PowerShell

Job description

A technology solutions provider in San Francisco is seeking an IT Field Technician Level 2 to ensure day-to-day IT operations. The position involves hands-on technical support, incident management, and client interaction. Candidates should have a Bachelor's degree in a relevant field and 5 years of experience in technical support. This role offers a salary range of $85,000-$90,000 annually with comprehensive benefits including health care and retirement plans.