IT Field Support Specialist II

TruAdvantage; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plans

Paid time off

Job summary

TruAdvantage is seeking an IT Field Support Specialist II in the Bay Area to join a responsive IT services team. The role demands 2–4+ years of technical exposure, strong communication, and the ability to manage client relationships across complex environments.

You will work on projects ranging from pre-project scoping to onsite deployments, covering servers, VPNs, firewalls, backups, and Azure/365 infrastructures, with travel to client sites and on-call rotations as part of the responsibilities.

Qualifications

• Minimum 2 years’ experience in networking, LAN, WAN, VPN, and firewall support.
• Experience with Windows Server OS and cloud infrastructures (Azure).
• Strong communication skills and ability to manage client relationships.
• Proven ability to estimate timelines and manage multiple projects.

Responsibilities

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• DAILY time entry accounting for at least 8.0 hours
• Documentation of client environments and networks
• Scope and execute small to mid-size project within scoped budget and timeline
• Assist Sr. Engineers on larger projects
• Visit client sites and perform onsite services
• On-Call Rotation as Scheduled
• Ensure ticket resolution occurs within the timeline
• Installation, configuration, troubleshooting, and customization of Microsoft 365 environments, Azure Infrastructures, VDI environments, as well as on-premises server and network infrastructures.
• Administration of enterprise email platforms, directory services, users and groups management, remote access services, file and folder permissions, and print services
• Installation and configuration of backup disaster recovery (BDR) appliances, and capable of performing data restores, image restores, BDR virtualization, and defining/designing backup strategy and process

Skills

Self-motivated

Team player

Strong communication

Time estimation

Attention to detail

Adaptability

Technical problem solving

Education

College degree in a related field

Tools

Microsoft 365

Azure

Windows Server

Networking (TCP/IP)

Job description

Griffin Resources is hiring an IT Field Support Specialist II on behalf of TruAdvantage in the Bay Area.

Company Overview:

At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it, and that contributes to our high client satisfaction and retention rate.

Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting. We believe in delivering IT solutions that can solve our client’s problems, optimize their organization and staff’s efficiency, and help them grow competitive advantage.

You may also want to check out the following links:

Our office: https://www.truadvantage.com/headquarters/

Our clients’ video testimonials: https://www.truadvantage.com/our-clients/

Our Core Values:

• Partnership
• Process
• Growth
• Teamwork

Position Overview:

IT Support Specialist II is a mid-level role with over two to four years of experience and a strong technical aptitude. This person is a good communicator and a person who can manage a client well and build a good relationship with them. The pace and demands in this role are usually much greater than level 1. They should be prompt and knows the importance of communicating timelines and progress to clients. This person will be involved in projects and should be skillful at pre-project work, scoping, and briefings with each client on each project. They should then be capable of solving problems in complex environments rich in Servers, Internetworking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.

Position Responsibilities:

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Always demonstrate a high degree of professional conduct
• DAILY time entry accounting for at least 8.0 hours
• Documentation of client environments and networks
• Scope and execute small to mid-size project within scoped budget and timeline
• Assist Sr. Engineers on larger projects
• Visit client sites and perform onsite services
• A valid driver’s license is required as an essential function of this role involves regular travel to client sites, which cannot be reasonably accommodated by other means
• On-Call Rotation as Scheduled
• Ensure ticket resolution occurs within the timeline
• Installation, configuration, troubleshooting, and customization of Microsoft 365 environments, Azure Infrastructures, VDI environments, as well as on-premises server and network infrastructures.
• Administration of enterprise email platforms, directory services, users and groups management, remote access services, file and folder permissions, and print services.
• Installation and configuration of backup disaster recovery (BDR) appliances, and capable of performing data restores, image restores, BDR virtualization, and defining/designing backup strategy and process.
• Takes full ownership, a personal interest, and responsibility for, quality of work performed. Then follows through to ensure complete resolution.

Personal Skills:

• Self-motivated and high level of enthusiasm
• Enjoys helping people, no matter how simple the problem
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Understands that the success of individuals is measured by the success of their teams
• Ability to provide accurate time estimates for how long a task will take
• Ability to pay close attention to detail while performing technically detailed task
• Ability to quickly learn new technologies and adapt to rapid changes
• Ability to articulate technical information clearly and simply to non-technical people

Knowledge, Skills, and Abilities:

• Expertise required with desktop operating systems (Windows 10, 11, macOS)
• Working knowledge of Microsoft 365 SaaS Apps and administering them
• Experience working with Microsoft Server OS and Cloud Infrastructures (Windows Server 2016, 2019, 2022, and Azure)
• Skilled in TCP/IP and troubleshooting network and Internet connectivity such as DHCP and DNS
• Working knowledge of relationship between switches, wireless APs, firewalls, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies, Firewall Technologies, and Network Topologies

Qualifications:

• Excellent verbal and written English communication skills
• College degree in a related field
• Minimum 2 years’ experience in networking, LAN, WAN, vLAN, routing, and firewall support
• Minimum 2 years’ experience in Server OS & hardware, installation, configuration, and support
• Minimum 2 years’ experience in data backup and recovery, and cybersecurity tools and platforms
• Minimum 2 years’ experience in cloud infrastructures, VPN and SASE, remote access, and VDI support
• Obtained at least one relevant certification.
• Solid dependable engineer, follows directions and maximizes billing opportunities
• Consistently receives great client feedback

Compensation and Benefits:

The total compensation range for this position is $80,000–$100,000 annually. Compensation will vary based on factors such as skills, experience, and location. This range reflects the company’s good faith estimate of base pay in compliance with applicable pay transparency laws, including those in California, Colorado, New York City, and Washington. Compensation may be adjusted based on the candidate’s work location.

In addition to base salary, this position may be eligible for discretionary bonuses. TruAdvantage offers a comprehensive benefits package, including:

• medical
• dental
• vision
• retirement plans
• paid time off