IT Field Services Tech II – On-Site Support & On-Call

Harris Health; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Harris Health in Houston seeks an IT Field Services Specialist II to support users and IT systems across PCs, printers, mobile devices, and conferencing tools. The role includes on-site and service desk support, ticket management, and meeting productivity goals.

Candidates should have a high school diploma, 3+ years IT experience, and HDI Desktop Support certification within 6 months of hire. College degree preferred. On-call and driving company vehicle required.

Qualifications

• High school diploma/GED or 6 years IT experience.
• HDI Desktop Support Technician within 6 months of hiring.
• Minimum of 3 years experience repairing and supporting IT equipment and software.

Responsibilities

• Provide support to end users for PCs, printers, mobile devices, IP phones, video conferencing and related peripherals.
• Manage tickets and projects within the service level agreement.
• On-site and Service Desk support to meet productivity goals.

Skills

Verbal communication

Written communication

Public contact

Analytical

PC

Word

HDI Desktop Support

Education

High school diploma/GED

3-year advanced schooling/technical support

College degree preferred

Job description

Harris Health in Houston seeks an IT Field Services Specialist II to support users and IT systems across PCs, printers, mobile devices, and conferencing tools. The role includes on-site and service desk support, ticket management, and meeting productivity goals.

Candidates should have a high school diploma, 3+ years IT experience, and HDI Desktop Support certification within 6 months of hire. College degree preferred. On-call and driving company vehicle required.