Onsite IT Support Specialist II

Sysco Northeast Rdc; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Sysco Northeast Rdc in Houston is seeking an on-site IT Local Support Specialist to assist BT teams with end-user technology support and infrastructure hardware. You will train staff, help develop policies, and participate in hardware roadmap planning.

Strong customer service and communication are essential. Responsibilities include ticket management, imaging workstations, maintaining security, and supporting Order Entry applications.

Qualifications

• HS Diploma with 5+ years end-user technology support.
• Excellent written and verbal communication; strong customer service.
• Proficient at troubleshooting desktops, laptops, mobile devices, Windows, and Office.
• Experience with remote support tools and on-call duties.
• Able to configure and support Order Entry applications.
• On-site availability and after-hours weekend availability.

Responsibilities

• Prioritize support calls and manage tickets with updates, escalating aging tickets as needed.
• Purchase and stock equipment per Corporate IT standards.
• Ensure software and hardware standards are followed per guidance from Corporate.
• Contribute to policy and procedure development.
• Imaging workstations using standard images.
• Provide on-site support and knowledge transfer to the Desktop/Laptop team.
• Account administration and support for Order Entry applications.
• Assist with desktop hardware relocation where required.
• Support local printers/copiers/faxes network connectivity, toner, and third-party on-site support coordination.
• Participate in special projects including product evaluations and roadmap planning sessions.
• Maintain reliable 'Hot Spare' Laptop/Desktop systems.
• Train end users to effectively utilize the enterprise ticketing system.
• Dispose of old equipment via approved recycling vendors.
• Provide onsite hands-on support for devices supported by Infrastructure teams.
• Support telephone and mobile phones, including VPN connectivity and company-issued devices.
• Provide after-hours and on-call emergency support as needed.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Remote support

Windows

Office

Education

High School Diploma

Tools

Order Entry apps

Job description

Sysco Northeast Rdc in Houston is seeking an on-site IT Local Support Specialist to assist BT teams with end-user technology support and infrastructure hardware. You will train staff, help develop policies, and participate in hardware roadmap planning.

Strong customer service and communication are essential. Responsibilities include ticket management, imaging workstations, maintaining security, and supporting Order Entry applications.