IT Field Svcs Spec II- CORHLT

Harris Health System, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris Health System, Inc. in Houston is seeking an IT Field Services Specialist II to provide on-site and service desk support for end-user computing, Office software, and related devices.

The role involves ticket management, meeting SLAs, and partnering with a local health system network. The ideal candidate has a high school diploma or GED with 3 years IT experience (college degree preferred) and will obtain an HDI Desktop Support Technician certification within 6 months.

Qualifications

• High school diploma or GED with 3 years of IT experience or 6 years of IT experience.
• HDI Desktop Support Technician within 6 months of hiring.
• Minimum 3 years experience repairing and supporting IT equipment and software.

Responsibilities

• Provide on-site and Service Desk support for IT systems and end-user devices.
• Manage assigned tickets and projects/work orders within SLA.
• Support PCs, printers, mobile devices, IP phones, video conferencing, and Office software.
• Meet productivity goals as part of a team in Harris County.

Skills

Analytical

Verbal communication

Written communication

PC maintenance

Customer service

Education

High school diploma/GED

Technical schooling

College degree preferred

Tools

Microsoft Office Suite

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The IT Field Services Specialist II is responsible for providing support to the users of the District's information technology systems including:

• PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system
• Microsoft Office Suite
• Managing assigned tickets and projects/work orders within the prescribed service level agreement
• Meeting productivity goals

The role includes on-site support and Service Desk support.

Minimum Qualifications

Education:

High school diploma/GED and 3-year advanced schooling or technical support school or 6 years IT experience. College Degree Preferred.

License & Certifications:

HDI Desktop Support Technician within 6 months of hiring.

Work Experience:

Minimum of 3 years experience repairing and supporting IT equipment and software.

Communication Skills:

Above Average Verbal (Heavy Public Contact), Writing /Composing Correspondence, Writing /Composing Reports

Other Skills:

Analytical, PC, Word

Work Schedule:

Weekends, Holidays, Flexible, Overtime, On Call

Other Requirements:

Drive company vehicle, must have valid driver's license, and clear driving record.

On call duty after 9 months of hiring.