On-Site IT Support Specialist II

FHLB Des Moines; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Sysco is seeking an IT Local Support Specialist to assist BT support teams with desktop and laptop hardware, software, and mobile devices at an on-site facility in Houston. You will train staff, prioritize tickets, and coordinate hardware and software deployments across the organization.

The role requires at least five years of customer-facing IT support experience, strong communication skills, and willingness to work after hours.

Qualifications

• Minimum of five years of experience in end-user technology support

Responsibilities

• Prioritize support calls using the enterprise ticketing system and manage tickets with updates
• Coordinate procurement of equipment and parts per approved standards
• Ensure software and hardware standards are followed per Corporate guidance
• Maintain software licenses and imaging of workstations
• Provide on-site support and knowledge transfer to junior staff
• Assist with administration of Order Entry applications and device support
• Coordinate and test hardware, warranty, and third-party on-site repairs
• Support printers, peripherals, and network connectivity
• Participate in policy/procedure development and roadmap planning
• Provide after-hours and weekend on-call support as needed

Skills

End-user support

Windows troubleshooting

MS Office

Customer service

Remote support

Ticketing systems

Education

High School Diploma

Tools

Order Entry applications

Remote support tools

Job description

Sysco is seeking an IT Local Support Specialist to assist BT support teams with desktop and laptop hardware, software, and mobile devices at an on-site facility in Houston. You will train staff, prioritize tickets, and coordinate hardware and software deployments across the organization.

The role requires at least five years of customer-facing IT support experience, strong communication skills, and willingness to work after hours.