IT Field Svcs Spec II- CORHLT

Harris Health; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Harris Health in Houston seeks an IT Field Services Specialist II to support users and IT systems across PCs, printers, mobile devices, and conferencing tools. The role includes on-site and service desk support, ticket management, and meeting productivity goals.

Candidates should have a high school diploma, 3+ years IT experience, and HDI Desktop Support certification within 6 months of hire. College degree preferred. On-call and driving company vehicle required.

Qualifications

• High school diploma/GED or 6 years IT experience.
• HDI Desktop Support Technician within 6 months of hiring.
• Minimum of 3 years experience repairing and supporting IT equipment and software.

Responsibilities

• Provide support to end users for PCs, printers, mobile devices, IP phones, video conferencing and related peripherals.
• Manage tickets and projects within the service level agreement.
• On-site and Service Desk support to meet productivity goals.

Skills

Verbal communication

Written communication

Public contact

Analytical

PC

Word

HDI Desktop Support

Education

High school diploma/GED

3-year advanced schooling/technical support

College degree preferred

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The IT Field Services Specialist II is responsible for providing support to the users of the District's information technology systems including:

• PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system
• Microsoft Office Suite
• Managing assigned tickets and projects/work orders within the prescribed service level agreement
• Meeting productivity goals
  

The role includes on-site support and Service Desk support.

Minimum Qualifications

High school diploma/GED and 3-year advanced schooling or technical support school or 6 years IT experience. College Degree Preferred.

License & Certifications:

HDI Desktop Support Technician within 6 months of hiring.

Work Experience :

Minimum of 3 years experience repairing and supporting IT equipment and software.

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Composing Correspondence, Writing /Composing Reports

Other Skills: Analytical, PC, Word

Work Schedule:

Weekends, Holidays, Flexible, Overtime, On Call

Other Requirements

Drive company vehicle, must have valid driver's license, and clear driving record.

On call duty after 9 months of hiring.