Field IT Support Technician – Install, Train & Travel

Harris

Carrollton (GA)

On-site

Confidential

Full time

14 days+

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Benefits offered by this job

On-call pay

Overtime pay

Bonuses possible

Job summary

Harris in Carrollton, GA is hiring for a full-time IT support and field services role. The technician provides Level 1–3 IT support, installs and supports the company’s fingerprinting and law enforcement software, and assists engineering with testing and bug fixes.

Responsibilities include installing and configuring hardware/software, supporting customers by phone, remote tools, and on-site visits, traveling to customer locations (0–40%), and maintaining internal IT infrastructure.

Qualifications

0 to 2+ years of IT support or technical field service experience.
Experience troubleshooting Windows systems, Microsoft Office, and common IT tools.
Willingness to travel and pass fingerprint-based background check.
Clean driving record and reliable transportation.

Responsibilities

Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company’s fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0–40% depending on workload).
Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
Assist engineering with testing, bug fixes, and hardware integration.
Participate in a rotating on-call support schedule for after-hours issues.