IT Field Services Specialist II - On-Site Tech Support

Harris Health System, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris Health System, Inc. in Houston is seeking an IT Field Services Specialist II to provide on-site and service desk support for end-user computing, Office software, and related devices.

The role involves ticket management, meeting SLAs, and partnering with a local health system network. The ideal candidate has a high school diploma or GED with 3 years IT experience (college degree preferred) and will obtain an HDI Desktop Support Technician certification within 6 months.

Qualifications

• High school diploma or GED with 3 years of IT experience or 6 years of IT experience.
• HDI Desktop Support Technician within 6 months of hiring.
• Minimum 3 years experience repairing and supporting IT equipment and software.

Responsibilities

• Provide on-site and Service Desk support for IT systems and end-user devices.
• Manage assigned tickets and projects/work orders within SLA.
• Support PCs, printers, mobile devices, IP phones, video conferencing, and Office software.
• Meet productivity goals as part of a team in Harris County.

Skills

Analytical

Verbal communication

Written communication

PC maintenance

Customer service

Education

High school diploma/GED

Technical schooling

College degree preferred

Tools

Microsoft Office Suite

Job description

Harris Health System, Inc. in Houston is seeking an IT Field Services Specialist II to provide on-site and service desk support for end-user computing, Office software, and related devices.

The role involves ticket management, meeting SLAs, and partnering with a local health system network. The ideal candidate has a high school diploma or GED with 3 years IT experience (college degree preferred) and will obtain an HDI Desktop Support Technician certification within 6 months.