IT Help Desk Technician: Desktop & Endpoint Support

LHH; Houston (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Commuter benefits

401K plan

EAP program

Job summary

LHH in Houston seeks an IT Help Desk Technician to provide internal customer support for desktops, printers, applications, and related technology, including one-on-one guidance.

Responsibilities include installing and configuring systems, maintaining tickets, training staff, and coordinating with IT teams; a bachelor’s or equivalent and 2+ years of end-user support are required. CompTIA A+ and Network+ are preferred.

Qualifications

• 2+ years of experience in end-user support.
• Experience with Windows operating systems and applications.
• Experience with networking components and Active Directory.
• Knowledge of Microsoft Office and IT deployments.
• CompTIA A+ and CompTIA Network+ preferred.

Responsibilities

• Provide end-user computer and device support including installation and testing of systems and peripherals.
• Train and orient staff on hardware and software usage.
• Install, configure and maintain desktop computers and software.
• Write and maintain IT ticketing records and logs.
• Assist with data center equipment installation and cabling.
• Coordinate with vendors to resolve technical problems.

Skills

End-user support

Windows troubleshooting

Active Directory

Networking basics

Mobile platforms

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Deployment Toolkit

Microsoft System Center Suite

Job description

LHH in Houston seeks an IT Help Desk Technician to provide internal customer support for desktops, printers, applications, and related technology, including one-on-one guidance.

Responsibilities include installing and configuring systems, maintaining tickets, training staff, and coordinating with IT teams; a bachelor’s or equivalent and 2+ years of end-user support are required. CompTIA A+ and Network+ are preferred.