IT Field Operations Engineer - Travel & On-Call Tech

Greenthumbindustries; USA; Remote; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Green Thumb is seeking an IT Operations Technician to support and maintain end-user hardware, server infrastructure, and network equipment across multiple locations in the United States.

You will work with Dell/Nutanix environments, Windows Server, Meraki/Fortinet gear, and monitoring tools, while coordinating deployments and upgrades. Candidates should have 3+ years in IT operations, be willing to travel up to 40%, and pass background checks.

Qualifikationen

• 3+ years of experience in IT operations, infrastructure support, or field services.
• Proficiency with Windows environments, server infrastructure, and network equipment.
• Ability to travel up to 40% for site support and projects.
• Background checks and valid driver’s license required.

Aufgaben

• Support and maintain end-user hardware including PCs, laptops, PoS systems, and iOS devices.
• Maintain Dell and Nutanix server environments, Windows Server, and Meraki/Fortinet networking equipment.
• Monitor and resolve incidents via Freshservice and SolarWinds.
• Coordinate equipment deployments, site openings, and infrastructure upgrades.
• Create and maintain technical documentation and asset records.
• Participate in after-hours and holiday on-call rotations.

Kenntnisse

Hardware support

Windows servers

Networking

Field travel

Ausbildung

High School Diploma

Bachelor's preferred

Jobbeschreibung

Green Thumb is seeking an IT Operations Technician to support and maintain end-user hardware, server infrastructure, and network equipment across multiple locations in the United States.

You will work with Dell/Nutanix environments, Windows Server, Meraki/Fortinet gear, and monitoring tools, while coordinating deployments and upgrades. Candidates should have 3+ years in IT operations, be willing to travel up to 40%, and pass background checks.