Remote IT Field Operations Engineer | 40% Travel

Green Thumb Industries (GTI); United States; Remote; USD 75.000 - 90.000; Vollzeit

Zusammenfassung

Green Thumb Industries is hiring an IT Operations Engineer to independently support and maintain end-user devices and core IT infrastructure across multiple locations. You will troubleshoot, install, and upgrade systems while owning assigned tasks with limited supervision.

The role requires travel up to 40% and participation in after-hours on-call rotations. You will contribute to projects, document procedures, and assist in maintaining network and server environments in a fast-paced,

Qualifikationen

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in IT preferred.
• 3+ years in IT operations, infrastructure support, or related role.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Knowledge of Windows Server environments, server infrastructure, and monitoring tools.
• Ability to work independently, manage priorities, and communicate status clearly.
• Willingness to travel up to 40% and pass background checks as required.

Aufgaben

• Troubleshoot, install, configure, repair, and maintain end-user technology and core IT infrastructure across locations.
• Manage incidents via the helpdesk (Freshservice) and monitor via SolarWinds.
• Coordinate deployments, upgrades, and lifecycle activities with minimal disruption.
• Support site openings, remodels, and technology deployments; participate in on‑call rotations.

Kenntnisse

IT operations

Troubleshooting

Windows Server

Networking

Documentation

Communication

On-call

Ausbildung

High School Diploma

Associate/Bachelor in IT

Tools

Dell servers

Nutanix

Meraki

Fortinet

SolarWinds

Freshservice

Jobbeschreibung

Green Thumb Industries is hiring an IT Operations Engineer to independently support and maintain end-user devices and core IT infrastructure across multiple locations. You will troubleshoot, install, and upgrade systems while owning assigned tasks with limited supervision.

The role requires travel up to 40% and participation in after-hours on-call rotations. You will contribute to projects, document procedures, and assist in maintaining network and server environments in a fast-paced,