IT Field Operations Engineer

Greenthumbindustries; Stati Uniti; Remoto; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Green Thumb is seeking an IT Operations Technician to support and maintain end-user hardware, server infrastructure, and network equipment across multiple locations in the United States.

You will work with Dell/Nutanix environments, Windows Server, Meraki/Fortinet gear, and monitoring tools, while coordinating deployments and upgrades. Candidates should have 3+ years in IT operations, be willing to travel up to 40%, and pass background checks.

Competenze

• 3+ years of experience in IT operations, infrastructure support, or field services.
• Proficiency with Windows environments, server infrastructure, and network equipment.
• Ability to travel up to 40% for site support and projects.
• Background checks and valid driver’s license required.

Mansioni

• Support and maintain end-user hardware including PCs, laptops, PoS systems, and iOS devices.
• Maintain Dell and Nutanix server environments, Windows Server, and Meraki/Fortinet networking equipment.
• Monitor and resolve incidents via Freshservice and SolarWinds.
• Coordinate equipment deployments, site openings, and infrastructure upgrades.
• Create and maintain technical documentation and asset records.
• Participate in after-hours and holiday on-call rotations.

Conoscenze

Hardware support

Windows servers

Networking

Field travel

Formazione

High School Diploma

Bachelor's preferred

Descrizione del lavoro

Responsibilities

• Support and maintain end-user hardware including PCs, laptops, PoS systems, and iOS devices
• Maintain Dell and Nutanix server environments, Windows Server, and Meraki/Fortinet networking equipment
• Monitor and resolve incidents via Freshservice and SolarWinds
• Coordinate equipment deployments, site openings, and infrastructure upgrades
• Create and maintain technical documentation and asset records
• Participate in after-hours and holiday on-call rotations

Requirements

• 3+ years of experience in IT operations, infrastructure support, or field services
• Proficiency with Windows environments, server infrastructure, and network equipment
• Ability to travel up to 40% for site support and projects
• High School Diploma required; Associate's or Bachelor's degree preferred
• Valid driver's license and ability to pass background checks
• Physical ability to lift up to 50 pounds and perform equipment installation

About the Company

Green Thumb provides cannabis-related services and infrastructure support across multiple business locations.